Terms and conditions

Operator's and Consumer's Code of Conduct:

This website is run by us: (muvi Cinemas Co.)

When using our website, you must comply with the terms and conditions of use. We may change these terms and conditions over time, so please read them every time you use this website. By continuing to use this website, you accept the current terms and conditions of use. If you don't agree with these terms and conditions pls refrain from using this website.

Cinema viewers obligations

Talking:

1. Viewers must refrain from talking or communicating in any manner that is disruptive to other viewers whilst the movie is playing. Please be considerate to your neighbor.

Eating & smoking

1. Eat and drink quietly to avoid disturbing other viewers.

2. Smoking is strictly prohibited within the cinema complex.

3. Movie Recording Viewers are strictly prohibited from video recording or taking pictures of any trailer or movie within the cinema.

4. Movie Attendance Viewers are required to arrive on time to avoid disturbing other viewers

Seating & Ticketing

1. Viewers are not allowed to place their feet or shoes on cinema seats.

2. Viewers must retain their ticket stub; failing to show a ticket upon request or sitting in an unassigned seat is prohibited

3. Clothing Viewers must wear appropriate clothing and footwear that are aligned with KSA values and culture

Parenting

1. Viewers should ensure their children are not left unattended and should try to minimize noise and disruption

2. Infants are not permitted inside theatres

Security

1. Cinema operator reserves the right to check your bags brought into the theatre

Other

1. Viewers should refrain from using any electronic devices (including phones, tablets or gaming devices and laser) during the movie

2. Failing to follow instructions employees, is prohibited

3. Viewers are not allowed to harass the operator’s employees verbally or physically.

Operator's obligations towards viewers

Venue condition: shall ensure their venues are maintained and in good condition.

Staffing: shall provide highly trained staff that are capable to manage and handle client inquiries, requests, and complaints.

Movie selection: shall provide a variety of movies that cater to different consumers backgrounds, ages and preferences.

Ticket type availability: should aim to have different ticket pricing and that matches consumer needs.

Food & Beverage: shall have for sale various food & beverages.

Movie Experience

1. Operator should aim to provide quality experience by having cinema screens, seating, projectors, and sound systems in line with international cinema standards.

2. Operator should start movies on time without any prolonged delays.

Operator's obligations toward GAMR

Licensing

1. Operator shall abide by the standards, rules & regulations mentioned in the licenses covering activity, duration etc.

2. If any of the information contained in the license have changed after the issuance of the license, the related operator must inform GAMR of this change.

Movie Rating

1. Operator shall abide by the rating set by GAMR for the related movies; rating must be showcased on the tickets, scheduling screens and any related advertising material.

2. Each cinema operator should have a copy of the film rating certificate from the distributor

3. Local production support Operator shall ensure that sufficient locally produced movies are broadcast within their venues to ensure the promotion and development of the local production industry.

4. Information provision Operator shall at any time provide GAMR with any cinema-related information and any other cinema-related data when required.

5. Field monitoring and support Operator should cooperate with and facilitate the work of the field monitoring and control officers during their site visits.

6. Complaint management Operator should channel any GAMR related complaint to GAMR customer service department to take the necessary actions.

7. Movie termination Operator must terminate the exhibition of any movie deemed inappropriate by GAMR monitoring and control officers.

General Terms and Conditions

Cancellation Policy:

1. Cancellations are limited to online transactions through the website or Application. Kiosk and POS system purchases are non-refundable.

2. To utilize the cancellation feature, you must log into your account on the website or application before making a purchase.

3. Refund amounts are automatically processed to the customer's wallet.

4. Wallet balances cannot be transferred to bank accounts or other individuals' wallets.

5. No cancellations are allowed 60 minutes before the showtime.

6. Customers have 1 limit on cancellations per day and 5 per week.

7. Transactions with applied Offers, Discounts, Cashbacks, or Wallet balances are non-refundable.

8. Online Booking fees are non-refundable.

Wallet Terms and Conditions:

1. To utilize the wallet services, you must register an account with muvi Cinemas.

2. Wallet balance can only be used through the muvi Cinemas website or mobile application.

3. Balance in the wallet cannot be transferred to your bank account or any other account or exchanged for cash.

4. Wallet balance cannot be transferred to another muvi Cinemas customer.

5. All amounts in the wallet are subject to a validation of 3 months from the refund date. You must check your wallet transactions to know the expiration date.

6. All wallet balances will be canceled if the muvi Cinemas account is deleted by the customer.

7. When paying with the wallet, the balances closest to expiration will be automatically deducted first.

8. muvi Cinemas reserves the right to amend these terms and conditions without prior notice to the customer.

4DX Safety and Usage Guidelines

1. Height and Age Restrictions:

• Viewers below 100 cm in height or under 4 years of age are not permitted to experience 4DX.

• Children under 120 cm must be accompanied by a parent or guardian.

2. Health Restrictions:

• 4DX is not suitable for:

• Pregnant women.

• Seniors with disabilities.

• Individuals with heart, back, or neck problems.

• Those prone to motion sickness or with medical conditions.

3. Personal Belongings:

• Take care of fragile bags and personal belongings. The cinema is not responsible for loss or damage to improperly stored items.

4. Clothing Advisory:

• Avoid wearing delicate clothing or items that may be adversely affected by 4DX effects.

5. Water Control:

• Water control switches are located on the right armrest of your seat.

6. Prohibited Items:

• Hot beverages are strictly prohibited for your safety at all times.

7. Movement During the Movie:

• Minimize walking around during the movie for your safety.

Intellectual Property

1. muvi own all the material on this website. This includes all text, designs, logos, graphics, computer programs, audio, video, and code (including HTML) in any form. Unless stated otherwise in these terms and conditions of use, none of the material on this website may be reproduced, downloaded, distributed, copied, republished, displayed, or transmitted in any form whatsoever without our written permission. We grant you permission to view this website with a web browser provided that you do not:

2. Modify the material on this website.

3. Resell the material on this website.

4. Create derivative works from the material on this website.

5. We may withdraw this permission at any time without notice to you.

6. We may in our absolute discretion publish on this website material or information that you submit to us for:

7. Participation in competitions.

8. A personal film review.

9. Any other reason.

10. By submitting information or material to us you grant to us an irrevocable, perpetual, royalty-free, non-exclusive, worldwide license to:

11. Use, reproduce, modify, sublicense, redistribute, adapt, transmit, publish, broadcast and display that information.

12. material and create derivative works from it.

13. Sublicense any of the forgoing rights to third parties.

Linking

1. You must not create a hyperlink to this website unless we give you our express permission in writing.

Newsletter Subscription

1. By accepting our T&Cs, you consent to receive our newsletters on the recent updates and promotions. You can unsubscribe from the mailing list at any time by simply clicking the unsubscribe link at the bottom of the email.

Conduct

In using this website, you must not:

1. Disrupt the operation or security of this website or any accounts, servers, or networks connected or accessible through this website.

2. Use this website in a way that may harass, annoy, or disrupt any third person, including a third person who may receive messages as a result of your use of this website.

3. Submit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any material constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law; submit any material of any kind which violates or infringes the rights of any other person, including material which is an invasion of any privacy rights, which is protected by copyright, trade mark or any other proprietary right without first obtaining the permission of the owner or relevant right holder.

4. Submit any material of any kind which contains a virus or other harmful component.

5. Modify or delete any content on this website or add any content to this website.

6. Attempt to gain unauthorized access to any part of this website.

7. We reserve the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.

Security and Accuracy of Information

1. This website may vary from time to time.

Third party sites

You may be able to access third party sites from this website. We do not make any representations or claims in relation to the content, quality, or reliability of these sites, and our inclusion of a link to them does not imply that we have any relationship or affiliation with them.

Password

If you register with this website, you may be provided with a password. If you are provided with a password, you must keep it secret and secure.

General

Common law duty of care. We do not assume any common law duty of care towards you in providing the information on this website.

Disputes

Any dispute between you and us will be determined under the laws of the Kingdom of Saudi Arabia by the courts of the Kingdom of Saudi Arabia.

For muvi Suites ticket it is inclusive with unlimited free popcorn and soda available for orders inside the cinema and during the movie showtime only, takeout orders are not allowed. Orders will be served in the cinema’s tubs and cups only.